Experience · HR Help Desk
Every employee question, answered and on the clock
Employees raise requests under HR categories. Each category has a first-reply clock, and an ageing queue shows what is waiting and for how long.
HR queue
- Open requests17
- Waiting over 2 days3
- Replied in time91%
Sample data
The problem
What this solves
Questions by email
HR answers from personal inboxes.
No ageing view
Old requests are forgotten.
Repeat questions
Same questions every month.
Capabilities
What HR Help Desk includes
What the module covers, grouped by the job it does.
Requests
- HR Request Categories
- Employee Support Requests
Service levels
- First-Reply Clocks
- Ageing Queues
- HR Service Management
How it works
A request
- 1RaiseChoose a category.
- 2ClockFirst-reply timer starts.
- 3ReplyHR responds.
- 4CloseResolved.
In practice
Practical use cases
Payslip queries
Categories route to payroll.
Letter requests
Employees request letters.
Visible service
Ageing queue for HR leads.
Business benefits
Why it matters
Nothing forgotten
Ageing queue.
Accountable
First-reply clocks.
Organised
Categories.
Configuration
Set it up your way
- Categories
- First-reply targets
- Who handles each
FAQs
HR Help Desk questions
Are there response-time targets?
You set a first-reply target per category. The product tracks it; it is your own target.
Can requests be categorised?
Yes.
See HR Help Desk set up for your business
Book a personalised demo and we will walk through it with your own scenarios.